General terms and conditions and privacy statement

General Terms and Conditions Written Returns and Refund Policy

Returns:

  1. Term:
    • Customers have the right to return a product within 14 days after receiving the order.
  2. Return Policy:
    • The product must be in unused and undamaged condition.
    • Original packaging and labels must be intact.
    • Returns must be accompanied by a valid proof of purchase.
  3. Return process:
    • Please contact our customer service at info@partsvanmoof.com to request a return.
    • After approval, you will receive instructions on how to return the product.
  4. Postage costs:
    • Customers are responsible for shipping costs on returned products unless otherwise stated.

Refunds:

  1. Processing time:
    • Refunds will be processed within 14 days after receipt and inspection of the returned product.
  2. Refund Conditions:
    • The returned product must meet the return conditions as stated above.
  3. Refund method:
    • Refunds will be made via the original payment method unless otherwise agreed.
  4. Exceptions:
    • [Any exceptions to the return and refund policy, such as for personalized products]

Customer Service:

For any questions or assistance regarding returns and refunds, please contact our customer service at info@partsvanmoof.com.

Changes to the Policy:

This policy is subject to change without notice. Please check back frequently for updates.

Last updated on 14-12-2023.

Terms & Conditions Privacy Policy

Collection of Personal Data:

  1. Type of Data:
    • We only collect necessary personal data that is relevant for the performance of our services.
  2. Consent:
    • By using our services, the user agrees to the collection and processing of personal data in accordance with this privacy policy.
  3. Purpose of Data Collection:
    • Personal data is collected for order processing, customer service and improving the user experience.

Security and Storage:

  1. Security:
    • We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss and theft.
  2. Storage period:
    • Personal data will be retained for the period necessary to fulfil the purpose of collection, unless otherwise required by law.

Sharing Data:

  1. Third parties:
    • Personal data will not be shared with third parties unless necessary for the performance of our services or required by law.
  2. Processors:
    • Third-party processors who process personal data on our behalf comply with the same privacy protection standards.

User Rights:

  1. Inspection and Correction:
    • Users have the right to access and correct their personal data.
  2. Removal:
    • Users may request the deletion of their personal data, unless this conflicts with legal obligations.

Contact:

For questions or requests regarding privacy, please contact our privacy officer at info@partsvanmoof.com.

Changes to the Policy:

This policy is subject to change without notice. Please check back frequently for updates.

Last updated on 14-12-2023.

General Terms and Conditions General Terms and Conditions

Definition and Acceptance:

  1. Definition:
    • The term “Terms and Conditions” refers to the terms and conditions that apply to the use of our products or services.
  2. Acceptance:
    • By using our products or services, the user agrees to the Terms and Conditions as set out in this document.

Product Information and Usage:

  1. Accuracy:
    • Product information on our website is accurate at the time of publication but may be subject to change.
  2. User Responsibility:
    • Users are responsible for the proper use of our products or services in accordance with the Terms and Conditions.

Orders and Payments:

  1. Orders:
    • Orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order.
  2. Payments:
    • Payments must be completed using the payment methods indicated during the ordering process.

Liability and Limitations:

  1. Limited Liability:
    • Our liability is limited to the amount paid by the user for the relevant product or service.
  2. Force majeur:
    • We are not liable for delays or failures due to force majeure or other circumstances beyond our control.

Intellectual Property:

  1. Copyright:
    • All content on our website is protected by copyright. Copying or reproducing material is prohibited without written permission.

Changes to the Terms and Conditions:

  1. Side effects:
    • Any changes to the Terms and Conditions will take effect immediately upon posting on our website.

Contact:

For questions or comments regarding our Terms and Conditions, please contact our customer service via info@partsvanmoof.com.

Last updated on 14-12-2023.

Terms & Conditions Shipping Policy

Shipping and Delivery Time:

  1. Processing time:
    • Orders will be processed within 5 business days of receipt of payment, unless otherwise stated.
  2. Delivery time:
    • The estimated delivery time varies depending on the chosen shipping method and the delivery address. Customers will be informed of the expected delivery time during the ordering process.

Postage costs:

  1. Cost calculation:
    • Shipping costs are calculated based on the weight of the order, the selected shipping method and the delivery address.
  2. Free Shipping:
    • Free shipping is available for orders over a certain amount as stated on our website.

Order Tracking:

  1. Traceability:
    • Customers will receive a tracking number once their order has been shipped, allowing them to track the progress of their delivery.

Loss or Damage:

  1. Liability:
    • We are not liable for loss or damage to products during transit. Customers are advised to check the condition of the packaging upon receipt and report any damage immediately to the delivery person.

International Shipping:

  1. Customs and Taxes:
    • Customs fees and taxes may apply to international orders. Customers are responsible for any additional charges.

Contact:

For questions or assistance regarding shipping, please contact our customer service at info@partsvanmoof.com.

Changes to the Policy:

This policy is subject to change without notice. Please check back frequently for updates.

Last updated on 14-12-2023.

General Terms and Conditions Legal Notice

Legal Statement:

  1. Company information:
    • is registered with the Chamber of Commerce under number .
  2. Contact details:
    • The head office is located at . For contact, please use info@partsvanmoof.com

Liability and Limitations:

  1. Product information:
    • The information on our website is accurate at the time of publication. However, we are not liable for inaccuracies or outdated information.
  2. External Links:
    • Our website may contain links to external sites. We are not responsible for the content of these sites.

Intellectual Property:

  1. Copyright:
    • All content on this website is protected by copyright. Copying or reproducing material is prohibited without written permission.

Privacy Policy:

  1. Data processing:
    • We process personal data in accordance with our privacy policy, available on our website.

Applicable Law:

  1. Jurisdiction:
    • All disputes fall under the exclusive jurisdiction of the competent courts in Amsterdam.

Changes to the Policy:

This policy is subject to change without notice. Please check back frequently for updates.

Last updated on 14-12-2023.